Replacement & Refund Policy

Replacement Policy

Thank you for choosing Arakaz for your shopping needs. We're committed to ensuring your satisfaction with every purchase. Please review our replacement guidelines below:

Eligibility:

If you receive an incorrect, faulty, broken, or damaged product, you are eligible for a free replacement.

Timeframe:

Replacement requests must be made within 3 days of delivery.

Process:

To request a replacement:

Contact our customer support team with a video showing the issue within the eligible timeframe. Our team will assess the issue and provide guidance. If the product is deemed faulty, we offer two options: Option A: Ship the product back to us for a replacement within 2 working days. Option B: Schedule a replacement within 14 working days. Pack the product for courier pickup. Please note: We do not offer replacements for "change of mind" situations.

Refund:

We do not offer refunds.

For any questions or concerns about our Replacement Policy, please reach out to us via:

Whatsapp: +92 3136383264 Mailing Address: Info@arakaz.com Please keep your order information and any relevant documentation for processing replacement requests.

Thank you for choosing Arakaz.